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12:24 pm
December 2, 2010
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cyphers
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Our client's website is down with this error message: Warning: filemtime() [function.filemtime]: stat failed for [edited]/htdocs/blog1/wp-content/cache/rs/e1f90e0b4f442eb0a855fb727f6cba54/rs_object-roles_for_user/00f63296d7d16bc0bacb2477fe8948b7.php in /[edited]/htdocs/blog1/wp-content/plugins/role-scoper/hardway/cache-persistent.php on line 448
I installed Role Scoper a couple days ago and it seemed to be working fine. I'm not sure when the site went down but it mentions Role Scoper in the error message. I tried removing Role Scoper but I can't get access to the site admin either way. Do you have any suggestions about how to fix this problem?
The site is at [edited]
Thanks for your help,
Christina
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12:47 pm
December 2, 2010
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Kevin
Admin
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That looks like a file/folder permissions error affecting Role Scoper's internal cache. You can recover by deleting the contents of htdocs/blog1/wp-content/cache/rs/
Incidentally, that cache deletion be done via http if you copy rs_cache_flush.php from plugins/role-scoper/wp_root_optional to htdocs/blog1
If you are not able to resolve the permissions issue, you can disable Role Scoper's internal cache via Roles > Options.
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1:25 pm
December 2, 2010
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cyphers
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Hi Kevin,
I deleted the files in the rs directory and now I see a blank screen instead of the error message. I tried putting the rs files back and then cusing the rs_cache_flush.php to clear the cache but the page is still blank. Is there anything else I can try? I can't get into the wp-admin.
-Christina
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1:32 pm
December 2, 2010
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Kevin
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Try enabling some additional error message display by editing wp-config.php:
define( 'WP_DEBUG', true );
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1:47 pm
December 2, 2010
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cyphers
Member
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I did that and see a bunch of notices now.
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1:53 pm
December 2, 2010
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Kevin
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Try setting that back to false and adding this:
define('WP_MEMORY_LIMIT', '64M');
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1:58 pm
December 2, 2010
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cyphers
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I think one of the notices disappeared.
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2:11 pm
December 2, 2010
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Kevin
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So you're still getting all those notices even with WP_DEBUG defined false?
Did you put the WP_MEMORY_LIMIT statement above the "stop editing" comment line?
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2:17 pm
December 2, 2010
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cyphers
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2:23 pm
December 2, 2010
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Kevin
Admin
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If you are running a site caching plugin (such as WP Super Cache), try deleting all contents of the cache folder (probably wp-content/cache).
Then deactivate that plugin (by renaming its plugin folder if necessary) until the troubleshooting is complete.
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2:54 pm
December 2, 2010
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cyphers
Member
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Hi,
I tried disabling the plugin and clearing the cache. Now there might be a hosting issue occurring. The site is giving me a problem loading page message. I put a support ticket in with Network Solutions for them to check the site. I will check again later and post to let you know what is happening.
Thanks for your help.
Christina
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3:00 pm
December 2, 2010
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cyphers
Member
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Now I see this message:
Fatal error: Maximum execution time of 30 seconds exceeded in /data/22/2/98/73/2098888/user/2301701/htdocs/blog1/wp-admin/includes/class-pclzip.php on line 2882
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3:01 pm
December 2, 2010
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Kevin
Admin
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I see that too, and the fact that it displays after about 1 second makes me think you still have some server-side caching compounding the problem.
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3:07 pm
December 2, 2010
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Kevin
Admin
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You could always go into phpMyAdmin and blow away the active_plugins entry in the wp_options table. Then if that brings back your wp-admin access, re-enable the plugins one by one and see if you can isolate a problem. Don't re-enable the site caching plugin until everything runs without any errors or warnings for several days.
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3:13 pm
December 2, 2010
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Kevin
Admin
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Something else for diagnostic puposes: Make a copy of your current .htaccess files (both wp root and wp-content/uploads). If anything looks wrong, let me know.
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7:49 am
December 3, 2010
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cyphers
Member
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The site is back up. I deactivated all of the plugin the way you suggested and reactivated them. Wordpress Backup caused a blank screen when I reactivated it so I removed that. I also removed the caching plugin. The site is working now except that blog posts in categories other than "news" lost their categorization. Thanks for your help with this!
Christina
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8:13 am
December 3, 2010
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Kevin
Admin
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Good, thanks for letting me know. So at this point it doesn't sound like a Role Scoper issue.
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